<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	xmlns:georss="http://www.georss.org/georss" xmlns:geo="http://www.w3.org/2003/01/geo/wgs84_pos#" xmlns:media="http://search.yahoo.com/mrss/"
	>

<channel>
	<title></title>
	<atom:link href="http://strikeachord.wordpress.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://strikeachord.wordpress.com</link>
	<description></description>
	<lastBuildDate>Fri, 22 Jun 2012 23:00:14 +0000</lastBuildDate>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
	<generator>http://wordpress.com/</generator>
<cloud domain='strikeachord.wordpress.com' port='80' path='/?rsscloud=notify' registerProcedure='' protocol='http-post' />
<image>
		<url>http://s2.wp.com/i/buttonw-com.png</url>
		<title></title>
		<link>http://strikeachord.wordpress.com</link>
	</image>
	<atom:link rel="search" type="application/opensearchdescription+xml" href="http://strikeachord.wordpress.com/osd.xml" title="" />
	<atom:link rel='hub' href='http://strikeachord.wordpress.com/?pushpress=hub'/>
		<item>
		<title>The Power of Listening to your Customers</title>
		<link>http://strikeachord.wordpress.com/2012/04/26/the-power-of-listening-to-your-customers/</link>
		<comments>http://strikeachord.wordpress.com/2012/04/26/the-power-of-listening-to-your-customers/#comments</comments>
		<pubDate>Thu, 26 Apr 2012 00:59:56 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2012/04/26/the-power-of-listening-to-your-customers/</guid>
		<description><![CDATA[The power of customer feedback should not be underestimated. The rise of social media for business has also seen the necessity for real-time marketing and fast response times. Word of Mouth marketing has always been a powerful tool for businesses, however now when someone has a bad experience with a brand and talks about it [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1532&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2012/04/26/the-power-of-listening-to-your-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>Measuring Online Influence</title>
		<link>http://strikeachord.wordpress.com/2012/04/13/measuring-online-influence/</link>
		<comments>http://strikeachord.wordpress.com/2012/04/13/measuring-online-influence/#comments</comments>
		<pubDate>Fri, 13 Apr 2012 00:07:19 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Customer Engagement]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2012/04/13/measuring-online-influence/</guid>
		<description><![CDATA[As more and more businesses start using social media to market and talk to customers, understanding the reach and influence of those customers is becoming more important. This has seen a wave of start ups developing algorithms to help brands, social media managers and PR agencies identify influencers and highlight their online reach. However measuring [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1522&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2012/04/13/measuring-online-influence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>Report on the 6th Australian Community Managers Roundtable</title>
		<link>http://strikeachord.wordpress.com/2012/03/28/report-on-the-6th-australian-community-managers-roundtable/</link>
		<comments>http://strikeachord.wordpress.com/2012/03/28/report-on-the-6th-australian-community-managers-roundtable/#comments</comments>
		<pubDate>Wed, 28 Mar 2012 02:16:20 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2012/04/16/report-on-the-6th-australian-community-managers-roundtable/</guid>
		<description><![CDATA[Resonate hosted the 6th Australian Community Managers Roundtable in conjunction with Quiip on Monday 26 March in Sydney. The event was organised by the irrepressible Sue Cash who put together a great agenda and kept everything humming along throughout the day. Please click link below to read more. [1] [1] http://www.resonatesolutions.com.au/blog/report-6th-australian-community-managers-roundtable Filed under: Online Communities, [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1523&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2012/03/28/report-on-the-6th-australian-community-managers-roundtable/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>NPS and the search for accountability</title>
		<link>http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/</link>
		<comments>http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 00:01:05 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Net Promoter Score]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/</guid>
		<description><![CDATA[Closed Loop Feedback or Net Promoter programs, to use one of our most overused cliches, are &#8220;journeys not destinations&#8221;. However, compared to many other transformation programs they have one important advantage &#8211; an evidence-based measurement system that tells you whether your journey is broadly headed in the right direction &#8211; or after a while, even [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1505&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>Social Media and Occupy Wall St</title>
		<link>http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/</link>
		<comments>http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 05:34:54 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/</guid>
		<description><![CDATA[Social media has again played a defining role in the continuing Occupy Wall St protests, a movement that kicked off in New York and has now spread to cities across the globe. These protestors have used a variety of social media tools to coordinate activities, communicate messages of support and raise funds for the ongoing [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1489&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>Net Promoter Programs: Separating Signal from Noise</title>
		<link>http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/</link>
		<comments>http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/#comments</comments>
		<pubDate>Sun, 02 Oct 2011 07:23:07 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Segmentation]]></category>
		<category><![CDATA[Loyalty Programs]]></category>
		<category><![CDATA[Net Promoter Score]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/</guid>
		<description><![CDATA[The enormous amount of customer feedback data generated by Net Promoter 1 (Closed-Loop Feedback, Customer Insight &#38; Action, Voice of the Customer etc) programs generates a very interesting challenge: &#8220;how do you separate out the signal from the noise?&#8221;&#8230; read more Filed under: CRM, Customer Engagement, Customer Experience Management, Customer Segmentation, Loyalty Programs, Net Promoter [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1485&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>The Key to Success from your Voice of the Customer Program</title>
		<link>http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/</link>
		<comments>http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 02:13:40 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Net Promoter Score]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/</guid>
		<description><![CDATA[The corporate world has long known the power of the voice of the customer.&#160; This started decades ago with traditional paper feedback forms but has evolved to include Net Promoter programs (that measure advocacy), customer satisfaction surveys and online communities that all give your customers a voice.&#160; Now thanks to the prevalence of social media [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1484&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>Nielsen Social Media report Q3 2011</title>
		<link>http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/</link>
		<comments>http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 09:11:02 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/</guid>
		<description><![CDATA[Nielsen recently released their Q3 2011 Social Media report and it contains some interesting findings about the global and Australian marketplaces.&#160;&#8230; read more Filed under: Online Communities, Social Media<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1442&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>Visiting TechEd AU 2011</title>
		<link>http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/</link>
		<comments>http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/#comments</comments>
		<pubDate>Thu, 08 Sep 2011 01:02:09 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/</guid>
		<description><![CDATA[I reckon a visit to TechEd is a good way to start putting down some of my musings onto the web. As this was my first TechEd ever, I had a blast and really liked the whole experience. I can&#8217;t stress enough how well organized everything was, with smooth transitions between sessions and tea or [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1437&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
		<item>
		<title>SmartMobs? What we can learn from the #ukriots</title>
		<link>http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/</link>
		<comments>http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/#comments</comments>
		<pubDate>Thu, 18 Aug 2011 03:37:52 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/</guid>
		<description><![CDATA[The recent devastating riots and looting in London, Birmingham and Manchester have put social media in the spotlight once again.&#160; &#8230; read more Filed under: Social Media<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&#038;blog=2583098&#038;post=1435&#038;subd=strikeachord&#038;ref=&#038;feed=1" width="1" height="1" />]]></description>
		<wfw:commentRss>http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
	
		<media:content url="http://0.gravatar.com/avatar/fb569f28f560ef010563f079ecf61902?s=96&#38;d=identicon&#38;r=G" medium="image">
			<media:title type="html">jeffcarruthers</media:title>
		</media:content>
	</item>
	</channel>
</rss>
