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		<title>NPS and the search for accountability</title>
		<link>http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/</link>
		<comments>http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/#comments</comments>
		<pubDate>Mon, 31 Oct 2011 00:01:05 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Net Promoter Score]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/10/31/nps-and-the-search-for-accountability/</guid>
		<description><![CDATA[Closed Loop Feedback or Net Promoter programs, to use one of our most overused cliches, are &#8220;journeys not destinations&#8221;. However, compared to many other transformation programs they have one important advantage &#8211; an evidence-based measurement system that tells you whether your journey is broadly headed in the right direction &#8211; or after a while, even [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1505&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Social Media and Occupy Wall St</title>
		<link>http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/</link>
		<comments>http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/#comments</comments>
		<pubDate>Fri, 14 Oct 2011 05:34:54 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/10/14/social-media-and-occupy-wall-st/</guid>
		<description><![CDATA[Social media has again played a defining role in the continuing Occupy Wall St protests, a movement that kicked off in New York and has now spread to cities across the globe. These protestors have used a variety of social media tools to coordinate activities, communicate messages of support and raise funds for the ongoing [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1489&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Net Promoter Programs: Separating Signal from Noise</title>
		<link>http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/</link>
		<comments>http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/#comments</comments>
		<pubDate>Sun, 02 Oct 2011 07:23:07 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[CRM]]></category>
		<category><![CDATA[Customer Engagement]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Customer Segmentation]]></category>
		<category><![CDATA[Loyalty Programs]]></category>
		<category><![CDATA[Net Promoter Score]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/10/02/net-promoter-programs-separating-signal-from-noise/</guid>
		<description><![CDATA[The enormous amount of customer feedback data generated by Net Promoter 1 (Closed-Loop Feedback, Customer Insight &#38; Action, Voice of the Customer etc) programs generates a very interesting challenge: &#8220;how do you separate out the signal from the noise?&#8221;&#8230; read more Filed under: CRM, Customer Engagement, Customer Experience Management, Customer Segmentation, Loyalty Programs, Net Promoter [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1485&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>The Key to Success from your Voice of the Customer Program</title>
		<link>http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/</link>
		<comments>http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/#comments</comments>
		<pubDate>Thu, 22 Sep 2011 02:13:40 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Net Promoter Score]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/09/22/the-key-to-success-from-your-voice-of-the-customer-program/</guid>
		<description><![CDATA[The corporate world has long known the power of the voice of the customer.&#160; This started decades ago with traditional paper feedback forms but has evolved to include Net Promoter programs (that measure advocacy), customer satisfaction surveys and online communities that all give your customers a voice.&#160; Now thanks to the prevalence of social media [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1484&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Nielsen Social Media report Q3 2011</title>
		<link>http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/</link>
		<comments>http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/#comments</comments>
		<pubDate>Thu, 15 Sep 2011 09:11:02 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/09/15/nielsen-social-media-report-q3-2011/</guid>
		<description><![CDATA[Nielsen recently released their Q3 2011 Social Media report and it contains some interesting findings about the global and Australian marketplaces.&#160;&#8230; read more Filed under: Online Communities, Social Media<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1442&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">jeffcarruthers</media:title>
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		<title>Visiting TechEd AU 2011</title>
		<link>http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/</link>
		<comments>http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/#comments</comments>
		<pubDate>Thu, 08 Sep 2011 01:02:09 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/09/08/visiting-teched-au-2011/</guid>
		<description><![CDATA[I reckon a visit to TechEd is a good way to start putting down some of my musings onto the web. As this was my first TechEd ever, I had a blast and really liked the whole experience. I can&#8217;t stress enough how well organized everything was, with smooth transitions between sessions and tea or [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1437&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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		<title>SmartMobs? What we can learn from the #ukriots</title>
		<link>http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/</link>
		<comments>http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/#comments</comments>
		<pubDate>Thu, 18 Aug 2011 03:37:52 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/08/18/smartmobs-what-we-can-learn-from-the-ukriots/</guid>
		<description><![CDATA[The recent devastating riots and looting in London, Birmingham and Manchester have put social media in the spotlight once again.&#160; &#8230; read more Filed under: Social Media<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1435&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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			<media:title type="html">jeffcarruthers</media:title>
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		<title>Anonymity</title>
		<link>http://strikeachord.wordpress.com/2011/08/12/anonymity/</link>
		<comments>http://strikeachord.wordpress.com/2011/08/12/anonymity/#comments</comments>
		<pubDate>Thu, 11 Aug 2011 23:57:47 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/08/12/anonymity/</guid>
		<description><![CDATA[Why do we use screen names within online communities?&#160; Online communities are groups of people that have come together around a specific common interest. &#160;The common interest could be anything from anemployer, TV show, technology brand or even a health complaint&#8230;. read more Filed under: Online Communities, Social Media<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1430&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<slash:comments>0</slash:comments>
	
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			<media:title type="html">jeffcarruthers</media:title>
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		<title>Closing an online community with integrity</title>
		<link>http://strikeachord.wordpress.com/2011/07/21/closing-an-online-community-with-integrity/</link>
		<comments>http://strikeachord.wordpress.com/2011/07/21/closing-an-online-community-with-integrity/#comments</comments>
		<pubDate>Thu, 21 Jul 2011 04:53:29 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/07/21/closing-an-online-community-with-integrity/</guid>
		<description><![CDATA[There are many reasons why an online community could fail to deliver results for a brand.&#160; The most common reasons are that the brand has difficulty getting customers to engage and that the brand is unable to collaborate with customers effectively. If you have an online community that is not delivering results and you decide [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1429&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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		<title>Social Contests</title>
		<link>http://strikeachord.wordpress.com/2011/07/14/social-contests/</link>
		<comments>http://strikeachord.wordpress.com/2011/07/14/social-contests/#comments</comments>
		<pubDate>Thu, 14 Jul 2011 01:28:13 +0000</pubDate>
		<dc:creator>jeffcarruthers</dc:creator>
				<category><![CDATA[Online Communities]]></category>
		<category><![CDATA[Social Media]]></category>

		<guid isPermaLink="false">http://strikeachord.wordpress.com/2011/07/14/social-contests/</guid>
		<description><![CDATA[The recent buzz surrounding the launch of Google+ overshadowed the release of a new social contest website called Prizes.org. Google acquired Prizes parent company Slide last year to make inroads into the lucrative social gaming market&#8230;. read more Filed under: Online Communities, Social Media<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=strikeachord.wordpress.com&amp;blog=2583098&amp;post=1427&amp;subd=strikeachord&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
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